--- title: Looking Back and Leaping Forward into Better Patient Experiences description: "At the Cleveland Clinic & HIMSS Patient Experience Summit May 13-15, 2019 in Cleveland, OH, Adventist Health White Memorial will share its story. #PESummit" image: https://info.sonitor.com/hubfs/Better-Patient-Experience.jpg --- [![Tagnos](https://info.sonitor.com/hubfs/Tagnos_March2019/Images/5c327313edb5fd7655b33c62_slice1.png)](https://www.tagnos.com) - [Blog](https://info.sonitor.com/about/news) - [Blog](https://info.sonitor.com/about/news) ![Looking Back and Leaping Forward into Better Patient Experiences](https://info.sonitor.com/hubfs/Better-Patient-Experience.jpg) # Looking Back and Leaping Forward into Better Patient Experiences May 8, 2019 8:00:00 AM / by [Emily Pathmajeyan](https://info.sonitor.com/about/news/author/emily-pathmajeyan) The upcoming annual Cleveland Clinic & HIMSS Patient Experience Summit May 13-15, 2019 in Cleveland, OH is the largest independent patient experience conference in the world.  [Cleveland Clinic](https://my.clevelandclinic.org/) is a pioneer and champion of patient experience, innovation and empathy. For the past 10 years Cleveland Clinic has presented the Patient Experience: [Empathy + Innovation Summit](http://www.empathyandinnovation.com/cleveland/2019) and is a must-attend healthcare industry event showcasing thought leadership in these areas.  Cleveland Clinic and HIMSS are partnering to enhance the focus on technology and more deeply explore how healthcare is extending empathy into an increasingly digital environment. The annual summit provides a forum which showcases the exceptional efforts to generate and exchange ideas, strategies and practices to improve and sustain quality patient experience. Through honest commentary on what hasn’t worked, and patient and family reflections on what’s still needed, attendees will hear how organizations around the world will strive to deliver the best clinical, physical and emotional experience to patients and families.  The TAGNOS team is excited to hear our client, Adventist Health White Memorial, share their thoughts on strategies and innovations they’ve used to improve their patient’s experiences.  #PESummit ## Improving the Patient Experience with RTLS and Mobile Technologies Join TAGNOS client [Randy Saad](http://www.empathyandinnovation.com/cleveland/2019/speaker/randy-saad),  Director of Perioperative Services of Adventist Health White Memorial (AHWM), at the CC/HIMSS Patient Experience Summit where he shares his challenges and successes with improving patient experience in his care setting. It takes place** May 14, 2019** from** 11:35am - 12:15pm EST** in Room 23 at the Huntington Convention Center. ### Session Description: Hospital executives are increasingly under pressure to meet seemingly incompatible goals - reduce costs and increase revenues while improving patient satisfaction. Considerable study has been given as to how to improve patient flow for better care and overall patient experience. In this session, attendees will hear how Adventist Health White Memorial Medical Center based in Los Angeles, Calif., has used a powerful combination of RFID tracking on patients and staff, along with a mobile communication platform to improve patient experience over the past five years in their GI, Intake and OR areas. The results: The organization has improved patient satisfaction by reducing wait times at various stages in the patient flow, optimizing the usage of hospital resources such as equipment, staff and rooms. ### Attendees will learn: - The challenges of RTLS and mobile technologies to create sustainable and streamlined workflows. - How to lead your teams through physiological change that will create a real impact to critical metrics, like room turnover and patient experience. - How to improve communication that impacts your bottom line by delivering the right information at the right time to improve everyone's experience in the care setting. ### Have You Registered? Don’t miss the opportunity to share your patient experience stories and hear from others at this year’s Patient Experience Empathy + Innovation Summit!  Here's information about [Registration & Pricing.](http://www.empathyandinnovation.com/cleveland/2019/register) Sign up here to get the presentation slides [***AHWM: Improving the Patient Experience with RTLS and Mobile Technologies***](https://info.tagnos.com/cleveland-clinic-improve-patient-experience) delivered straight to your inbox. You can also stop by and visit TAGNOS at [Exhibit Space #1](http://www.empathyandinnovation.com/cleveland/2019/related/365) to learn more about our clinical logistics automation solutions that teams use to orchestrate the functional operations of care delivery.  We have applications that support [OR](https://info.sonitor.com/what-we-do/operate-as-one) and [ED](https://info.sonitor.com/what-we-do/ed) patient flow, along with [enterprise-wide asset tracking](https://info.sonitor.com/what-we-do/asset-tracking).   [![Learn How to Improve the Patient Experience](https://no-cache.hubspot.com/cta/default/4907574/d1d524fe-09cf-42de-98a9-00ed826b8168.png)](https://cta-redirect.hubspot.com/cta/redirect/4907574/d1d524fe-09cf-42de-98a9-00ed826b8168) # [Back to Blog & News](https://info.sonitor.com/about/news) # Subscribe to the TAGNOS Blog Your source for smart conversations on smart hospital trends, innovations and events delivered straight to your inbox. 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